Star Strung is the collaborative effort of two souls working out of their home studio using hand cut and precious stones and metals to create one of a kind, handcrafted jewelry as well as hand selected mineral specimens for home or altar decoration. Please read the following policies in place before purchasing to keep this small business running as smoothly as possible. By purchasing, it is indicated that you have read and agree to the following policies. If you have any further questions or concerns contact us on Instagram (@starstrungjewelry) or via email: firstname.lastname@example.org
How to Purchase
All payments are made through this website or via Paypal invoice for certain situations such as auctions, additional costs such as upgraded shipping, custom work, etc. Various methods of payment are accepted such as debit card, credit card, paypal, apple pay, and google pay. Checkout must be fully completed before an item is guaranteed, simply placing it in your cart will not reserve the item. Faster checkout can be achieved by making an account on our website or logging into Paypal beforehand for Paypal Express Checkout
Due to the handcrafted nature of our work, items are listed on the website during scheduled releases. Time and date of each release will be posted to our social media pages (Facebook + Instagram), as well as on the homepage of our website and on our Upcoming Releases calendar. Listings are posted to the website at the exact time listed (in pacific standard time - be sure to convert to your local time zone). Releases tend to sell out fast, so it is advised to set a reminder or alarm for the specified time. Countdown reminders are posted to our Instagram Stories before each sale to help you convert to your local time as well. Following us on Instagram can help keep you notified as quickly as possible about any release rescheduling or relevant information about upcoming sales. If all items are listed as sold out on the online store or there are no items available in the store, that means we are between releases.
To ensure that as many people as possible have an equal and fair chance at our items NO holds, reserves, or custom work (unless part of a listing) is allowed. We hope that you can understand that this is the best possible way we have found to move forward and smoothly with our tight release schedules as just two artists running a small business.
COVID SHIPPING ANNOUNCEMENT:
In order to streamline our visits to the post office, orders may take up to 5 days after purchase to be shipped out. USPS Priority are taking an estimated 1-3 days extra to reach destinations while First Class can take an extra week Due to the uncertainty with the USPS service, all orders over $100 will be shipped UPS. International orders may be contacted about shipment options as there are quite a few restrictions still in place, with some countries taking multiple months to be delivered to.
- Items under $100 have the option to use First Class: $5.75
- or Priority shipping via USPS: $9.50
- Items over $100 have the option to use UPS Ground (comes with $100 insurance): $9.75
- or UPS 3 Day Select: $15
- Crystal Specimens are shipped via USPS Priority shipping. ($9.50 US Domestic, $25 for the rest of the world) If you prefer UPS let us know in the notes at checkout or email us at email@example.com
- International Shipping to Canada: $12.50
- International Shipping Rest of the World: $14.95
- If expedited shipping for domestic or international orders is necessary please contact us as soon as possible after purchase at firstname.lastname@example.org
These shipping choices have been made to try to get your purchased item to you in the safest and quickest methods possible. While we are not responsible for what happens to your package once it leaves our hands, we are dedicated to providing it the best possibility of reaching your destination.
Every January USPS raises its rates, and will be reflected in shipping costs. If any other shipping provider, additional insurance, or express rates are desired please contact us as soon as possible after purchase to arrange this. If multiple orders are placed during the same sale, the orders will be combined and as long as they still fit in the same box and do not require additional shipping charges, the extra shipping paid will be refunded to you via our website. This process may take a few business days to reflect on your method of payment. An email or text will be sent to the email address or phone number provided once the shipping label is printed with your tracking information. If you ever have any questions or concerns about your package please let us know, however, we are not responsible for any lost or stolen items once they have left our studio.
We ship worldwide! Shipping times vary depending on purchaser's location and method of shipment. US Domestic shipping tends to take 2-5 days (without delays) and International can very from 1-8 weeks (without seasonal or weather related delays). International shipping may be subject to additional customs duty or import fees and are the responsibility of the buyer. Please do not ask to have us alter the customs value with false information as this is illegal. If International buyers have any concerns over shipping please contact us as soon as possible for additional options.
All orders are sent ready to gift via recyclable boxes or bubble mailers for small items like stacking rings (without stones). Items are packaged as safely and eco-friendly as possible with recyclable materials. Inside each order your item will be pleasantly wrapped, with a care card for the specific metal used and a card that provides information on your specific item purchased that details how to care for the stones used (if any) and any other pertinent information about the creation with a hand written thank you note. Please read these cards to ensure the longevity of your jewelry or specimen. To streamline shipping and keep it as earth friendly as possible, invoices will not be shipped with the order as they are emailed at checkout. If you would like one sent simply contact us.
Please read all Policies and item descriptions before purchasing!
Copper Jewelry: Exchanges or resizing are not permitted at this time due to the jewelry making process and to streamline our release schedules. Please be sure of your ring size before purchasing. These items tend to use wide band rings and may fit more snug than a typical thin band ring. Copper Coffin Rings tend to run in whole sizes, however, if you are half size, going up a half size may fit (ex: 6.5 would go for a size 7). Copper and Brass jewelry will eventually turn skin a green color (that washes off over time with scrubbing) as it is a natural reaction of your skin's ph to the metal. Returns will not be permitted for this issue. Clear nail polish may be applied to the inner band to help prevent this for a time. Read on for return policy.
Sterling Silver Jewelry: Based on the type of setting or stone used, resizing may not be available. Contact us as soon as possible once the ring is received to inquire about resizing or returning options. An additional fee may be asked for resizing. Exchanges may or may not be available depending on the one of a kind nature of the design or elements used. All sales of custom sized or designed work is final and non-refundable or exchangeable.
Resizing: If resizing is needed please contact us as soon as possible once the item arrives. Due to how the piece is made, or the delicate nature of the stones used, a resizing may not be available. If a resizing has been agreed upon, the customer must send the item back (preferably in the same box it arrived in) and pay a resizing fee of $25-$50 depending on the size/labor involved.
All Items: If a return is desired, we must be contacted within 14 days of arrival at buyer's destination. Refunds will not be issued for items damaged by the buyer. Item must be in its original condition to receive a full refund. A refund will be issued once it is back in our possession and condition of the item can be verified. All shipping charges for returns are the responsibility of the buyer. Please repackage in its original box to ensure it arrives back to us safely. Refunds are issued via our website and may take some time to process. For any issues with your purchase, contact us immediately. We reserve the right to refuse any refund, however, we pride ourselves on our customer service and want to leave our customers as satisfied as possible, so please contact us as we may be flexible depending on the situation.