Frequently Asked Questions + Policies
Payment
All payments are made through this website or via emailed invoice for certain situations such as auctions, additional costs such as upgraded shipping, custom work, etc. Various methods of payment are accepted such as debit card, credit card, Paypal, apple pay, google pay. Checkout must be fully completed before an item is guaranteed, simply placing it in your cart will not reserve the item. Faster checkout can be achieved by making an account on our website, logging into Paypal or the Shop App beforehand for Paypal Express Checkout
We're proud to offer Shop Pay Installments! Buy today and pay in 4 or more payments starting at 0% APR. If you finance your purchase with Affirm, your first payment is due approximately two weeks after your purchase is finalized. Please note that due to extended delivery times, your loan payment(s) may be due before you receive your purchase. Rates from 0-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: affirm.com/licenses.
Taxes are collected for all residents of Washington State as well as residents of the United States if purchased through the Shop App due to Marketplace regulations. Taxes, Duties, and fees for international buyers are calculated and paid at checkout
When are sales?
New and returning items are typically listed weekly or biweekly. While upcoming sale dates and times are listed at the top banner of the website, the best way to stay connected and informed of upcoming sales is through our social media or newsletter. Listings are posted to the website at the exact time listed (in pacific standard time - be sure to convert to your local time zone) and tend to sell quickly. Restocks of certain items will happen from time to time so be sure to stay connected through social media or newsletter.
To ensure that as many people as possible have an equal and fair chance at our items NO holds or reserves are allowed. We hope that you can understand that this is the best possible way we have found to move forward and smoothly with our tight release schedules as just two artists running a small hand fabricated business.
Production Times + Shipping
✶ Ready to Ship - These are finished collection pieces that are already sized or ready to ship. In order to streamline our visits to the post office, ready to ship orders may take up to 3-5 days after purchase to be shipped out. Labels may be printed up to 3 days before packages are dropped off at our local shipping providers.
✶ Made to Order - If an items is "made to order" these are typically shorter term preorders for items that do not require as much time to finish as "preorder" jewelry pieces. The production time frame for Made to Order items tend to take about 1-8 weeks for shipment.
✶ Preorders - Preorders tend to be for custom sized rings or collection piece reproductions that take longer to make and work into my production schedule. These pieces are completely handmade by one person and are require more care and attention. Production time for "preorders" can average 3-5 months for shipment. While a specific delivery date typically cannot be guaranteed, please feel free to reach out with questions or concerns.
Please keep in mind all jewelry is handcrafted in our studio with most work being done by one person. We utilize different techniques for producing jewelry that take different lengths of time, like casting vs traditional metalsmithing so some pieces may ship sooner than others regardless of purchase time. Due to this, newer orders may ship before older orders. Every effort is made to craft your jewelry in a timely matter, however situations may occur where extra time is needed. Please leave an email when purchasing as you will be contacted when production on your Made to Order and Preorder pieces have begun so that you can know when to expect shipment and your shipping address can be confirmed.
Multiple orders/overcharged for shipping: Sometimes due to the way the items are coded in Shopify if you buy multiple items with different shipping profiles you may be overcharged. If an overcharge is caught or you believe you were overcharged, contact us and we will refund the difference. This process may take a few business days to reflect on your method of payment. If multiple orders are shipping at the same time, they will most likely be shipped in the same box with upgraded shipping to combine the shipping cost from each order. Ex. two standard shipping orders will be combined for Priority/expedited shipping.
International Shipping
International shipping is processed via Shopify's partnership with Managed Markets. This allows us to ship to qualifying countries and collect taxes and duties at checkout. Due to customs issues, certain items may not be able to ship to Brazil, Mexico, India, Kuwait, Morocco, Switzerland, or Portugal. If you are not able to proceed through checkout then that means we are not able to ship to your location. Feel free to contact us if this happens so that we can verify.
Returns + Refunds
Once packages have been scanned at the post office Star Strung is not liable for lost or missing packages. All orders come with tracking and additional insurance may be requested before shipment. If a package goes missing feel free to contact us if additional information is needed for claims.
Refunds are issued for returned products once they have been successfully delivered and the item is in like new condition. EU customers have 14 days after delivery to return item for a full refund. Refunds will not be issued for items damaged by the buyer. All other returns or refunds are handled on a case by case basis. Feel free to contact us with any and all concerns or questions.
Customers are responsible for any shipping costs related to returns.
Ring Sizing
Accessibility is important to us at Star Strung, so most rings will be offered in custom sizes including full, quarter, and half sizing from sizes 2-14. If a size is needed outside of this range or another accommodation is needed feel free to contact us.
Ring resizing may not be available for all rings so please be sure of size when ordering. All rings are sized with your finger in mind so you do not typically need to "size up" for wide style bands. If you wear a size 7 normally on that finger then choose the size 7 unless you know you like larger sized rings.
If you are unsure of your ring size you may purchase a ring sizer for $3 shipped before or at the same time you purchase a custom sized ring by choosing the "unsure" option and adding a ring sizer. If you would prefer to determine your ring size on your own without purchasing the sizer you are welcome to do so. Email or contact us as soon as you are confident in your sizing or if you have additional concerns, I am happy to help you determine your size with confidence.
Resizing or Repairs
Due to the delicate nature of some natural stones, resizing might not always be an option. Contact us with any resizing requests. Depending on the nature of the work involved, we may require a labor fee ranging from $40-$100.
We are committed to providing heirloom quality jewelry. Should something happen to your jewelry piece and need repair please contact us. Depending on the nature of the repair, a fee may be required and decided upon before returning the piece. The customer is responsible for the fee to ship back to us.
Jewelry need a little refreshing? If the blackener has worn away or the jewelry needs a quick polishing to bring the silver back its shine, we offer simple polishing services at no cost except for shipment back and to your residence.
How to care for your jewelry
Silver and other metals tarnish naturally over time due to exposure to air, water, and everyday chemicals. Use jewelry specific polishing pads (like the one included with your order) or cloths to gently remove tarnish. Avoid using these on intentionally blackened areas or it may be removed.
For best care do not wear when exercising, showering, bathing, swimming, or during sleep. Avoid getting hand sanitizer, lotions, perfumes, or cleaning chemicals on your jewelry pieces.
Store in a cool, dry place and avoid storing where jewelry can be scratched against other jewelry pieces.
Packaging